Welcoming you back - 12 April 21

To keep you safe, KAL will:

• Introduce one-way systems, change exit routes and have no-stopping zones to reduce congestion where needed
• Lower the capacity in all activity areas to ensure social distancing can be maintained 
• Move some activities to different spaces to allow more room
• Reduce the amount of available equipment to ensure social distancing can be maintained and equipment effectively cleaned 
• Put up screens at reception
• Increase the frequency of cleaning generally and for touchpoints, such as door handles, in particular
• Require customers to clean equipment before and after use 
• Encourage customers to wash/sanitise their hands at our cleaning stations 
• Put up signage throughout our sites to remind everyone of the new rules 
• Ensure staff are trained to help reduce risks and help customers to follow the new rules
• Only provide a limited number of valuables lockers, so please come changed, ready to exercise and without a bag

Customers must not attend any of our centres if:

• You are showing any symptoms of COVID-19 – i.e. you have a new continuous cough OR fever OR loss of/change in smell or taste
• You are in self-isolation 

Please can all customers:-

• Cough or sneeze into your elbow or a tissue. Dispose of the tissue in a bin and wash your hands
• Maintain social distancing at all times.
• Follow directional and instructional signage and one-way systems 
• Respect our staff and any decisions they make; anyone not doing so will be asked to leave the site and could have their membership removed/be asked not to return

Accessibility

Should you have any additional needs and need support accessing our facilities and/or are unsure how this guidance affects your ability to access our facilities, please contact our Customer Service Team at contact.centre@kal.org.uk where a member of our team will assist you further.

GYM 

• You must pre-book your entry time  to use our gyms via our app or via https://kalbookings.kirklees.gov.uk/Connect .  If you are not sure how to do this, watch this short video. These will be in half-hour slots and you can only enter anytime during that half-hour slot. Customers can then stay as long as they wish

• You cannot use our gyms or classes without pre-booking your entry slot online or via our app prior to attending the site – no walk in’s or bookings at the site will be allowed

• If you arrive more than 10 minutes before the start time of your pre-booked activity, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry

• We have placed certain pieces of equipment out of use to facilitate social distancing. Please do not attempt to use any equipment marked as being out of use

• Individual workout boxes have been marked out within our gyms and group exercise areas – please workout in your own box and keep strictly to one person per box

• Please clean all machines and items of equipment before and after you use them

• Water fountains will only be available to fill your own drinks bottle, please bring a bottle with you.

• Sweat towels will not be permitted for hygiene purposes – we will provide blue roll for customers. Please dispose of all blue roll used in the nearest bin.

Changing Rooms

Changing Rooms will remain closed when we re-open on 12th April but we provide an update on when they will open. 

Group Fitness Classes 

Group Fitness Classes will re-start from 18th May 2021.

Please click here for our Group Fitness Timetables, we will continue to monitor customer demand and seek to add additional classes as and when we are able to do so. 

• You cannot use our classes without pre-booking your entry slot online at  https://kalbookings.kirklees.gov.uk/Connect or via our app.  No walk in’s or bookings at the site will be allowed. Here is a short video demonstrating how to book via our app
• If you arrive more than 10 minutes before the start time of your pre-booked activity, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry
• Sweat towels will not be permitted for hygiene purposes – we will provide blue roll for customers. Please dispose of all blue roll used in the nearest bin
• Class sizes will be reduced to allow for social distancing
• Our class schedule will be reduced to allow time to clean the area after each class 
• Some classes may be moved e.g. to our sports halls to allow for greater social distancing
• Mats will not be provided for classes; you must bring your own. Mats are available to purchase at www.vikingsports.co.uk/kal with a 10% discount to all KAL customers 
• Water fountains will only be available to fill your own drinks bottle, please bring a bottle with you.
• Please clean all items of equipment before and after you use them.

Changing Rooms

Changing Rooms will remain closed when we re-open on 12th April but we provide an update on when they will open.

Swimming Lessons

Please check out our useful links:-

View our Swim Timetables

Access our Home Portal 

Read our important  swim guidance document

Watch our safety video for returning to KAL KLUB Swim lessons

Watch our video on how to register & log into your Home Portal

Please adhere to your local alert level and adhere to restrictions.

Below we have tried to answer some of your key questions below:-

Are all lesson's re-starting straight away?
Swimming lessons will re-commence w/c 12th April with the exception of Batley Baths.

Which lessons do KAL no longer offer?
Regretfully we no longer offer Aquafun, Rookie Lifeguard, Octopush, Water Polo. Gymnastics, Medals and Adult Lessons.

What refund will I be entitled to?
No refunds are due as your first payment will be reduced to reflect any overpayment.

Do I have the option to remain frozen?
No, swimming lessons cannot be frozen, if the class you have been allocated is not suitable you can request a cancellation by emailing contact.centre@kal.org.uk

Can I transfer to a site that has lessons?
KAL will allocate a space to your child, if this is not suitable then members can view other available options via the Home Portal. If there is no suitable alternative please email swimming.transfers@kal.org.uk to request a move to another site.

Will I have the same teacher?
Unfortunately, we will not be able to provide the same instructor due to the programme changes.

What if I don’t receive an email?
If you do not have a current email address, please email us at contact.centre@kal.org.uk with your new email address. 

My child hasn't been swimming for a while – will they be ok?
KAL instructors have developed sessions plans and schemes of work to ensure we focus on water safety and recaps of all the skills in each stage.

My child is currently on the movement list to move to the next stage, what do I do?
We will try to place all swimmers in the class they require. The allocated class will be shown on the Home Portal. If you wish to move your child, please follow the steps above.

My child has gone to school and we can no longer do the daytime classes?
We have reviewed the child ages and considered this when programming. Home Portal will allow you to move to an appropriate time if required.

Our lessons are usually at North Huddersfield Trust Pool?
Unfortunately, we do not have a date for when the pool will reopen, we have therefore moved all the KAL KLUB swimming lessons to Huddersfield Leisure Centre. If the venue or time is not suitable for you please  email swimming.transfers@kal.org.uk and we will try and arrange a suitable alternative 

How do I add an additional child onto the home portal?
Simply click on the home portal and select add child (on the left-hand side of your screen).

​​​​​​Pools

• Please refer to our table on the main screen of which pools are available
• All swimming sessions must be booked in advance. You can do this via the KAL App or online
• Anyone under 16yrs must be accompanied in the session by an adult or be the parent/guardian. 

Swimming Safety Guidance

• In line with government and Swim England guidance, KAL has introduced a number of measures to make sure your experience of using our swimming pools is a safe and a positive one
• Alongside introducing these measures we will initially be operating a limited swimming pool program with reduced capacities for session
• Please, therefore, be considerate about the use of your local KAL site and only book the activity sessions that you will be able to attend. Please also be patient with KAL and our staff as the measures we have introduced are new and are subject to change as government guidance evolves
• To use our swimming pools for length or public swimming, you must please pre-book your swimming time via our app or online at https://kalbookings.kirklees.gov.uk/Connect 
• Your slot will last one hour from the start time and you should leave the pool area at the end of this time
• You can book 7 days in advance for length swimming or public swimming. However, we kindly request that you only book for sessions that you can attend to try to ensure all customers have an opportunity to book a session. Please also remember to cancel any sessions you can’t then attend, giving 24 hours notice wherever possible to enable another customer to take your place
• You cannot use our swimming pools without pre-booking via our app or online – no walk in’s or bookings at the site will be allowed
• If you arrive more than 10 minutes before the start time of your pre-booked activity, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry
• We request that all customers remove their outdoor footwear at the designated point in the changing rooms
• Our aim is to minimise the time customers spend in the changing areas. Changing rooms will be available but you should arrive “ready to swim” - with your swimwear under your outdoor clothing. This allows us to manage the number of customers in changing rooms and maintain social distancing
• We have placed directional signage around the changing and pool areas to help encourage customers to maintain social distancing.
• Our staff will be cleaning the changing areas on a regular basis, however, we ask that you clean your changing cubicle and locker before and after use. We have located sanitiser stations throughout that changing areas for you to make use of.
• The number of showers available will be limited - customers are asked to shower pre and post swimming pool usage at home wherever possible - you are able to use changing areas to dry after swimming.
• Please bring a £1 coin with you for lockers as our centres will be operating as cashless operations when we reopen so change will not be available.
• If you have any additional access requirements in relation to our swimming pools or changing rooms - please email our contact centre who will assist you further.
• KAL Swimming admissions policy applies.
• All customers under 16 years of age must be accompanied by an adult to aid social distancing supervision. 

 
Length Swimming Etiquette

• Always attempt to maintain an appropriate social distance between yourself and another swimmer.
• Please follow the pool and lane directional signage at all times
• People of different standards and abilities will use the pool. Please respect their right to enjoy their swim
• If you change to a slower stroke as part of your session, please think about moving lanes
• Choose your lane using the fast, medium and slow signs and by watching those already swimming
• Please do not overtake whilst swimming
• Before pushing off at each turn, check to see if anyone faster is approaching
• Whether stopping for a rest or catching your breath after completing your swim, please be mindful that others using the lane will want to keep on swimming without stopping; so please keep to the edge of the lane allowing others to turn at the wall, turning your head away
• Lifeguards may request that you move lanes to maintain the capacity in each lane; please be respectful to the lifeguards throughout the session.
• Stay hydrated by bringing your own ‘pre-filled water bottle to the poolside during your swim
• Initially, we will be operating a ‘double lane’ arrangement in all pools to provide more space between swimmers – with fast, medium and slow lanes and with a maximum of 10 swimmers per double lane. The number and speed of lanes will be dependent on the pool size and our local teams will make the best decision for our users. If you are asked to move lanes by a member of staff, please do so without conflict as this is only for everyone’s safety and enjoyment
• Customers are permitted to bring a kickboard to the sessions; no other equipment will be permitted
• Please leave the sessions promptly at the end of your allocated time (1hr).

Public Swimming

• Please ensure you adhere to social distancing at all times – please keep your distance from those outside your household
• Pool toys/inflatables will not be permitted.

Sports

KAL will keep all areas and activities under review and, in line with available government and the national governing body of sport (NGB) guidance, seek to add additional activities and products to our reopening plans when it is safe and we have the capacity to do so. We will keep customers updated as and when we have further details.

Please adhere to your local alert level and adhere to restrictions.

Spenborough Running Track 

Spenbrough Athletic Club is running club sessions by invitation only. For further information please refer to their website:- https://www.spenac.co.uk/

Astroturf bookings (Clubs only) - 29th March 2021

At the present time, only affiliated clubs are allowed to book the astroturf pitches.

In line with government and Sports Governing body guidance, KAL has introduced a number of measures to make sure your experience of using our facilities is a safe and positive one.

Government guidance does not permit social or indoor football at present.

Football clubs using our astroturfs must provide risk assessments to demonstrate how they have implemented and following NGB guidance. This should be sent to sports.admin@kal.org.uk and approved prior to your first booking.

Bookings are for 50 minutes to allow equipment to be cleaned and manage footfall as per FA guidance.

Please leave the pitch promptly after your booking has finished.

Equipment hire is unavailable during our initial opening phase – please ensure you bring your own equipment as you will not be able to hire anything at the site.

If you arrive more than 10 minutes before the start time of your pre-booked activity, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry.

You may be asked to wait in a designated area (Leeds Rd only customers).

Please do not enter the astroturf until you have been advised to do so via a member of staff.

Please arrive changed ready for your activities as changing facilities are closed to astroturf bookings.

Clubs are responsible to ensure their players follow all agreed guidance.

Clubs who do not follow these guidelines may be asked to leave and their booking cancelled.

Tennis - available from 12th April

KAL has worked with the Lawn Tennis Association to ensure that all appropriate guidelines are in place, including reducing maximum numbers in classes and using both available indoor courts for all sessions to assist with social distancing for participants and parents.

Block of 10 customers

If you pay for a block of 10 sessions, your usage will continue from where it was left.

Junior Tennis Guidance 

1. If you arrive more than 10 minutes before the start time of your lesson, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry.  

2. When entering the building, sanitise your hands at reception and swipe your membership card.  

3. Please arrive ready for your session, changing rooms are closed to dryside customers.  

4. Please make your way from reception, down the corridor and please keep to the left.  

5. Only one spectator per player is permitted and they need to adhere to social distancing guidelines and spread out around both courts. There should not be any spectators for Adult coaching sessions 

6. You will have access to the male and female toilets upstairs (outside the fitness suite) and the disabled toilet in reception.  

7. We will follow all LTA guidance, which includes:  

• Reduced limit on players per session  
• Both courts are available for all coached sessions  
• Players should sanitise their hands before and after the sessions  
• Please bring a named water bottle  
• Players should bring their own equipment where possible and sharing of equipment should be limited. KAL has a small supply of rackets available for the junior session only. The adult player will not be able to hire/borrow equipment 
• Adult coaching sessions are limited to 12, working in 2 subgroups of 6 per court. These 6 cannot change courts partway through the session 
• Any player not on the court must ensure they practice social distancing.  

8. Any player should not attend our centres if they are showing any symptoms of COVID-19 – i.e. you have a new continuous cough OR fever OR loss of/change in smell or taste or are in self-isolation 

In the meantime, if you have any questions about Tennis sessions, please contact cezar.gniadek@kal.org.uk 

Pay & Play Bookings

In line with government and Sports Governing body guidance, KAL has introduced a number of measures to make sure your experience of using our facilities is a safe and positive one.

Indoor tennis & badminton is available at Batley Sports & Tennis Centre. Indoor badminton is available at Dewsbury Sports Centre. These are only available for same households & support bubbles.

Please familiarise yourself with the National Governing Body guidance for your sport.

Badminton

Tennis

Indoor Tennis and badminton bookings are only permitted for the same households/ bubble only.

· No spectators are permitted during our initial re-opening phases.

· All activities must be pre-booked in advance – the easiest way to do this is online.

· If you arrive more than 10 minutes before the start time of your pre-booked activity, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry.

· Please leave the court promptly once your booking is finished.

· Equipment hire is unavailable during our initial opening phase – please ensure you bring your own equipment as you will not be able to hire anything at the site.

· You must not share equipment.

· You should clean your own equipment before and after use.

· You must maintain social distancing during your activity.

· Please arrive changed ready for your activity. Changing rooms are currently closed to dry side customers.

· No more than 4 people are permitted to a court (Badminton & Tennis).

Family Attractions

The Splash Park will re-open on 17th May. 

You will need to book a slot in advance & please ensure you read our Terms of Use before you attend. 

All our other Family Attractions including Dare 2 Air, TAG X, The Reef and Stompers will remain closed for now.

We will continue to review these products and will communicate with customers as soon as we have further updates.

At the moment we are unable to take advance party bookings until we have a definite opening date for our family attractions.

Customer FAQ's

Booking Information

How do I book to use the gym?

All customers must pre-book an entry slot to use the gym.  Entry slots are 30 minutes long and you must enter the gym during your designated slot, you can then stay in the gym for as long as you wish.

You can book your slot either by clicking on the gym bookings icon on our app or via https://kalbookings.kirklees.gov.uk/Connect.

Here is a short video showing you how to do this & here is another one showing you how to change the centre you wish to book into.

Can I book my class or gym session at the centre or over the phone?

Unfortunately, you will not be able to book your entry slot over the phone, however, you can book at the site in advance (not the same day)

However,  should you have any additional needs and need support accessing our facilities please contact our Customer Service Team at contact.centre@kal.org.uk where a member of our team will assist you further.

How many days in advance can I book?

You can book 7 days in advance & slots become available to book from midnight. However, we kindly request that you only book for sessions that you can attend to ensure all customers have an opportunity to book a session. Please also remember to try to cancel any sessions giving 24 hours where possible to enable another customer to take your place. 

Has the way I previously booked a class changed

All classes must be pre-booked and you can book your class online at https://kalbookings.kirklees.gov.uk/Connect or via our app as normal.  During our initial reopening phases we will not be accepting bookings over the phone or at the site.

I can't remember my pin/password for the app or have never logged on before?

No problem, you just need to go onto my bookings in the app, it will then take you to a log in page, once there you will see, forgotten my password. Click that and it will ask for your ID number. Once submitted you will receive an email with a link to reset your password. Your ID is not your card no if you don't have your member ID number please email us. You create and reset your PIN in the same way, here is a short video showing you how to do that.

What are the guidelines for bookings?

Please ensure you swipe your card even if the barrier is open. We monitor non-attendance and will contact you if we notice you have not swiped your card upon entry to your prebooked activity session. 

When booking a gym slot, please do not book two sessions back-to-back. Each session has a 30-minute entry time for you to arrive and check in, however you are welcome to stay as long as your workout takes. 

When booking a swimming slot, a session has a 15-minute entry time for you to arrive and check in.

If you have two activities booked, a class and a swim for example, one scan of your card upon entry will be enough to mark your attendance for the next 3 hours.

If you are unable to attend a pre-booked session, please cancel with as much notice as possible (ideally 24 hours) to allow another customer to take your place. If you are unable to attend a pre-booked session, please cancel with as much notice as possible (ideally 24 hours) to allow another customer to take your place. Here is a handy video which shows how you can cancel a booking Click here

What will happen to customers who repeatedly no-show to pre-booked sessions?

KAL will be contacting customers via email, text and phone to make them aware of their no-shows.  If a member repeatedly fails to swipe attendance for booked sessions even after being reminded of our guidelines, whilst it is not something, we take lightly we may look to take more serious action on a members account

Am I able to just turn up to swim or attend the gym or fitness class without booking?

No, due to current restrictions we are asking everyone to book a slot for their chosen activity & ensure they turn up on time.

You can check availability & book via our app. You will need your Member ID to do this which, for new members, can be found on the welcome email you will receive within 24hrs of joining or, for current members, on the re-opening email we recently sent.

I am planning on attending one of your centres & my children/partner will be joining me. Can I book us all in under 1 slot as we are from the same household?

No. To manage capacity & comply with current restrictions, we would ask all individuals are booked in separately, whether they are from the same household or not.

Do you offer a baby rate?

Babies should be booked in under ‘juniors’ & that rate will apply.

How do I alter my class booking on the app?

As a member, it is really easy to change your booking via our app. Here is a short video taking you through the process. Please be aware if you have paid for an activity these are non-refundable.

I have now unfrozen my membership & it will be active in 7 days, can I book an activity in the meantime? 

Unfortunately not, the booking system is based on your current membership status so until your membership is live you will not be able to book.

Using the KAL App 

Based on customer feedback we have created a variety of videos to demonstrate how to use the KAL App;

How do I download the KAL App?

I am a Flexi Cardholder, how do I book a class? 

I am a Flexi Cardholder, how do I book a family swim?

I am a Flexi Cardholder, how do I book a swimming session?

Centre Information

Do I need to wear a mask?

Wearing a mask is not mandatory. However, we strongly advise customers to wear a face-covering in non-activity areas (ie receptions, corridors, changing rooms) for their own protection. Masks do not have to be worn when exercising or in the gym /pool area. 

What areas in centres are remaining closed and when will they reopen?

If you refer to the front page of our website we have produced a table detailing our product availability.

We will continue to keep all products under review and update this table as soon as we have further updates.

I have realised that my email or mobile phone number is not correct – how can I update it?

Please email our Customer Service Team at contact.centre@kal.org.uk with your new details and we will update your record. It is very important that you keep your details up to date as we will always communicate with you via email.

I am not a plus member but can I use The Stadium whilst some of your sites are closed?

Only members with a KAL Plus membership are able to use the Stadium Health and Fitness Club, however, you can use Huddersfield Leisure centre, Dewsbury Sports Centre & Batley Sports and Tennis Centre, Lockwood Fitness Centre, Colne Valley Leisure Centre and Scissett Baths. However, if you would like to permanently upgrade to our Plus membership please email our Customer Service Team at contact.centre@kal.org.uk

Are the Spa areas open?

At the moment our Spa areas will remain closed until we feel it is safe to open them.

Why is a certain piece of equipment, accessory or floor mat out of use / not in the gym?

To ensure social distancing is maintained and to assist in keeping equipment clean, we have placed a number of pieces of equipment out of use as well as removing some accessories and floor mats.  We will continue to review guidance and our equipment layouts and amend equipment availability when it is safe to do so.

MEMBERSHIP

Can I leave my membership frozen if I don’t feel ready to come back yet?

All customers are permitted to freeze their membership by up to 3 months each year (Jan-Dec). We just require 30 days written notice you can request a freeze by completing a freeze request from our website www.kalfitness.co.uk.

I have an annual membership paid for in advance what is happening with that?

Your annual date will automatically be extended by the 3 lockdown periods. To maintain your current rate you will need to renew prior to your membership expiry date. 

I owe money for my membership - how do I make that payment?

Please contact DFC on 01908 422007 to make this payment as soon as possible.

I have a contract membership will my contract date be automatically extended?

All contract memberships require members to make a minimum of 12 payments. Any period of non-payment or freeze does not count towards your number of contracted payments. If you have cancelled your Direct Debit in error, please email our Customer Service Team at contact.centre@kal.og.uk requesting that your Direct Debit is reinstated.

I don’t want to continue with my membership how do I cancel?

We are sorry to hear that you have decided you no longer wish to remain a member of KAL. Providing you are still not in your contracted period you just need to email us at contact.centre@kal.org.uk. 

I am a Deighton solo member and the site is closed - what happens?

We have amended your access so you can use HLC until we can open Deighton.

SWIMMING

Can Children swim unaccompanied?

Anyone under 16yrs must be accompanied in the pool by their parent/guardian

How do I make a swimming booking?

We have created a short video showing you how easy it is to make a booking. Please be aware you do not need to select anything when you make a booking & any bookings that are charged are non-refundable. 

How do I book a family swim? 

We have created a short video showing you how to book a family swim session via the app.

Is the training pool at Huddersfield Leisure Centre open for length or public swims?

Our training pool at Huddersfield Leisure Centre is currently closed. However, you can attend our competition pool for length swims. Attendees must be 16 years + and be competent swimmers.

Can I come with my family to a length swim?

Our length swims are available for anyone that can continuously swim. If a swimmer is under the age of 16 they must be accompanied in the session with an adult. KAL has also provided public swims for families to attend.

TENNIS

We don’t feel we are ready to return yet

If you feel that you are not in a position to return, you can request a cancellation by emailing contact.centre@kal.org.uk with details of your child.

What refund will I be entitled to?
No refunds are due as your first payment will be reduced to reflect any overpayment.

Can I change the time?

If your previous time is not suitable and you would like to change, please contact Cezar.Gniadek@KAL.org.uk who will try and accommodate you. However, due to limited capacities, these cannot be guaranteed

Are rackets still available to borrow?

Although we encourage you to bring your own equipment, we do have a small amount that is still available to borrow. The number available is limited due to the cleaning required before it can be used again.

Can I freeze my membership?

Unfortunately, freezing your Tennis membership is not an option, you would need to request cancellation.

GENERAL

If I paid for products and services before the centres closed how are you going to reimburse me?

For all prepaid products and services that haven’t been used,  KAL will extend the expiry date of your sessions/prepaid products depending on the date your “home” facility reopens.

If I pay & book and for a product or service ie gym/swim/class/swim camps and I can't attend can I get a refund?

Unfortunately, regardless of the reason all prepaid products/services are not refundable and not transferable.

Are guests or Flexi Cardholders allowed to pay and use the facilities?

Yes, they are but they must pre-book via our app and prepay. Customers will not be able to book and pay at the site or on the phone.

Accessibility

Should you have any additional needs and need support accessing our facilities and/or are unsure how this guidance affects your ability to access our facilities, please contact our Customer Service Team at contact.centre@kal.org.uk where a member of our team will assist you further.

KAL has allowed for 10 mins arrival for each customer per session however if any customer with additional needs requires additional time, we are happy to pre-arrange this before a visit. Please contact our Customer Service Team. 

A+1 Scheme

If you are a holder of a Kirkless Passport with the  A +1 benefit then you will able to bring your registered carer with you. You should book your session as normal and your carer may then accompany you on your visit. Please ensure you bring your passport with your A+1 benefit with you when you visit. 

I have a carer, can they attend with me?

Yes of course. All carers will need to book a slot as well & can do this by emailing contact.centre@kal.org.uk or by speaking to a member of the team at the reception at the site. 

If you need any help booking a session, please do not hesitate to contact our Customer Service Team at contact.centre@kal.org.uk

I have another question

Please email our Customer Service Team at contact.centre@kal.org.uk who will be happy to assist you.

KAL are really excited to launch YourKAL; a live streaming and on-demand service for our customers.

It has never been more important to take care of your physical & mental wellbeing. YourKAL gives you the tools to help you do that, along with some of our most popular workouts, with our own instructors in one place, both on-demand & live-streamed.

All content within YourKAL is free of charge for anyone who downloads the app.  

Download the KAL App

To access YourKAL & YourKAL Live you will need the KAL app, then simply follow these steps;

• If you're new to the KAL app you can download it
• Open the KALapp and go to your favourite club
• You can select your favourite club via “My Clubs” in the drop-down menu
• You will then see two tiles
• YourKAL (purple background) – this is our on-demand service
• YourKAL Live (orange background) – this is where you will find live-streamed classes
• You may be asked to update your app when you first click on one of these tiles.

In YourKAL Live, you will find our live-streaming classes listed by time on a day by day basis.

• Simply select the class you want to participate in prior to its start time
• Click “Livestream” at the bottom of the page
• You will need to read & agree to the statement that appears   
• The stream will then start at the allocated time.

In YourKAL you will find our on-demand library

• You can scroll through these workouts and select the one you want at any time
• Select your workout & hit play
• You will need to read & agree to the statement
• The workout will then start.

KLUB Fitness on YourKAL

This area is perfect for anyone who is homeschooling &/or wanting to keep children active.

We will be live-streaming a selection of workouts including dance, children’s Yoga & KLUB Fit, which are workouts designed for general fitness. These will then be added to the on-demand section of YourKAL so you can repeat them as many times as you want.

Live-streamed sessions will take place on Tuesdays, Thursdays & Saturdays 09:00 - 09:30 (we would advise adults to be around while they are taking place if you are not joining in)

As this is a new section we have included a short video that walks you through how to download the app, get to YourKAL, stream it to a bigger screen as well as accessing the sessions.

Wellbeing on YourKAL

Here you will find a variety of resources to help you support your mental wellbeing.

We have introduced you to the 5 ways to wellbeing in the past, but as a reminder here is a short video. Building these into your day to day life can help to give you a better sense of balance & wellbeing.

Within this new Wellbeing section, you will find guided breathing meditation, basic meditation, Qi Gong & relaxing Yoga practices. These will be in YourKAL on-demand so you can practice them as much as you want, any time.  

Here are some common Q&A's

On YourKAL Live I can take part in Les Mills classes such as BODYPUMP & CX WORX. Will they be added to the on-demand section so I can do them again?

Unfortunately not, these are Les Mills licenced classes and therefore we cannot add to the on-demand section of YourKAL due to licencing restrictions.

However, within YourKAL you will find different classes which are based on similar principles such as Zumba, which is similar to SH’BAM, Legs, Bums & Tums – if you’re a fan of CX WORX & plenty of Yoga for those of you who enjoy BODYBALANCE.

What is the difference between YourKAL Live & YourKAL?

YourKAL Live is our live streaming service. When you go into this section you will find a timetable for the week ahead, similar to attending group exercise at one of our centres.

These classes are streamed for you to follow along & feature our own instructors. Any that are not Les Mills, such as Pilates will be added to the on-demand library within YourKAL.

YourKAL is a library of on-demand workouts which you can access any time. This is updated regularly so keep an eye out for new sessions.

Both YourKAL Live & YourKAL can be found within the KAL App.

Can I watch either the live or on-demand classes & workouts on my TV?

Yes, if you have a HDMI cable &/or USB adaptor you can connect your mobile device to your TV & watch it that way. There is a short video showing you how to do this on our KAL Fitness Facebook page.

Here are a few tips that may help:

• With this adaptor there will be 3 ports; 2 are the USB & HDMI on your TV then the 3rd plugs into your device
• Make sure auto-rotate is switched on & turn your device so it is landscape to get a bigger image - this will be mirrored on your TV
• Turn off your screen lock/timer as this may interrupt the stream & can cause it to pause until your device is unlocked. This also applies if you are connected to an Apple TV
• Once your device is connected select HDMI as the Source on your TV remote. 

We are also working on a long term solution to give you the ability to cast this to your TV. We will keep you updated on this. 

My favourite fitness class does not seem to be included within your timetable. Why is that?

We have prioritised the most popular group exercise classes from the KAL timetable. We will take any feedback & requests on board but can not guarantee we can fulfil all requests.

You will find a wide range of workouts within YourKAL which cater to different fitness levels & age groups.

I have never downloaded the KAL App before, is it easy to do?

It certainly is! Here you will find out how to download the App & once you have done that you can find details of how to access YourKAL Live & YourKAL further up this page. 

Important Customer Update not to reopen Spenborough Fitness Complex

As many of you may already have noticed, construction of the new Spen Valley Leisure Centre is now well underway and the site is a hive of daily activity. Despite COVID-19, the build is currently on track to open in early 2022. 

KAL and Kirklees Council were originally determined to keep other facilities on-site open during the build, including Spenborough Fitness Complex (Spenborough Peak Physique) and the athletics track. This did mean, however, that the build had to be split into two phases, with the demolition of the Spenborough Fitness Complex building, the construction of the new car park and further landscaping work scheduled to take place over several months after the opening of the new leisure centre itself. This also meant it would take approximately five months longer for the new site to be fully completed and accessible. 

For further information about the new Spen Valley Leisure Centre please visit https://www.kirklees.gov.uk/beta/regeneration-and-development/spen-valley-leisure-centre.aspx.

Here are some questions you may have:-

Why is the Spenborough  Fitness Complex not re-opening? - Is this related to the build of the new Spen Valley Leisure Centre?
KAL and Kirklees Council were originally determined to keep other facilities on-site open during the build, including Spenborough Fitness Complex (Spenborough Peak Physique) and the athletics track. This did mean, however, that the build had to be split into two phases, with the demolition of the Spenborough Fitness Complex building, the construction of the new car park and further landscaping work scheduled to take place over several months after the opening of the new leisure centre itself. This also meant it would take approximately five months longer for the new site to be fully completed and accessible.
 

The Council and KAL have, therefore, made the difficult decision to not now reopen the Spenborough Fitness Complex, bring forward plans to remove the building and complete work on the new car park and other external facilities at the same time as the leisure centre itself will open. This will improve the experience of all customers to the new leisure centre and make sure everyone can easily access the new facilities fully from opening day.

Does this mean the athletics track will close?
No, KAL will continue to operate the athletics track.  Please visit www.kalstaysafe.co.uk for details of our re-opening schedule.

Is this just a money-saving exercise for KAL?
We can assure customers this was not a financial decision. Our intention before the current pandemic was to keep the gym open until the new Centre was ready. However, the restrictions in place relating to COVID-19 make this especially challenging for the Spenborough Fitness Complex and, given the associated improved experience on day one of the new facility which will be gained from the closure, it was felt this was the best way forward.

Interested in joining KAL or want to purchase a Flexi Card?

I don’t currently have a membership & previously just turned up and paid at reception. How do I now book and pay for a session?

You must be registered in our database in order to use any of our Centres. You can either take out a KAL membership or purchase a  Flexi Card which will then allow you to book and pay for sessions. 

I am interested in joining, can I book in for a tour or have a free trial?

Yes, we have limited pre-booked appointments available for a tour. You can either book at a site or by emailing our Customer Service Team at contact.centre@kal.org.uk.  If you wish to try out our facilities we offer a non-contract month to month membership or take out a Flexi Card, which will then allow you to book and pay for sessions without a commitment.

I am interested in a Flexi Card, how to a purchase one?

Flexi Cards are available to buy online find out more about a Flexi Card & how to buy one here.

How do I get my Member ID and pin once I have joined?

A few minutes after joining you will be sent a welcome email which details your Member ID. You can then use your Member ID to log into our app. Once you have your Member ID, go into the app and click on "forgotten my password". Put in your Member ID and you will receive an email with a link in to reset your password. Your ID is not your card no

Watch our video showing you how to do this.

If I pay for a session and can't attend can I get a refund?

Unfortunately, all sessions are non-refundable and once booked you/we are not able to amend them. 

Where can I find a list of your various prices?

If you visit our website you should be able to find all our prices there