Welcoming you back safely

To keep you safe, KAL will:

• Introduce one-way systems, change exit routes and have no-stopping zones to reduce congestion where needed
• Keep Spa area's closed 
• Keep Changing rooms closed (until our pools open).
• Lower the capacity in all activity areas to ensure social distancing can be maintained 
• Move some activities to different spaces to allow more room
• Reduce the amount of available equipment to ensure social distancing can be maintained and equipment effectively cleaned 
• Put up screens at reception
• Increase the frequency of cleaning generally and for touch points, such as door handles, in particular
• Require customers to clean equipment before and after use 
• Encourage customers to wash/sanitise their hands at our cleaning stations 
• Put up signage throughout our sites to remind everyone of the new rules 
• Ensure staff are trained to help reduce risks and help customers to follow the new rules
• Only provide a limited number of valuables lockers, so please come changed, ready to exercise and without a bag

Customer's must not attend any of our centres if:

• You are showing any symptoms of COVID-19 – i.e. you have a new continuous cough OR fever OR loss of/change in smell or taste
• You are in self-isolation or in the “shielded” category

Please can all customers:-

• Cough or sneeze into your elbow or a tissue. Dispose of the tissue in a bin and wash your hands
• Maintain social distancing at all times.
• Follow directional and instructional signage and one-way systems 
• Respect our staff and any decisions they make; anyone not doing so will be asked to leave the site and could have their membership removed/be asked not to return

Accessibility

Should you have any additional needs and need support accessing our facilities and/or are unsure how this guidance affects your ability to access our facilities, please contact our Customer Service Team on contact.centre@kal.org.uk where a member of our team will assist you further.

GYM 

• You must pre-book your entry time  to use our gyms via our app or via https://kalbookings.kirklees.gov.uk/Connect .  If you are not sure how to do this, watch this short video. These will be in half hour slots and you can only enter during that half hour slot. KAL will not, initially, be enforcing a set length of stay and you can leave at any point

• You cannot use our gyms or classes without pre-booking your entry slot online or via our app prior to attending site – no walk in’s or bookings at site will be allowed

• If you arrive more than 10 minutes before the start time of your pre-booked activity, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry

• We have placed certain pieces of equipment out of use to facilitate social distancing. Please do not attempt to use any equipment marked as being out of use

• Individual workout boxes have been marked out within our gyms and group exercise areas – please workout in your own box and keep strictly to one person per box

• Please clean all machines and items of equipment before and after you use them

• Water fountains will only be available to fill your own drinks bottle, please bring a bottle with you.

• Sweat towels will not be permitted for hygiene purposes – we will provide blue roll for customers. Please dispose of all blue roll used in the nearest bin.

Changing Rooms

Following Kirklees being placed in Tier 3 - Very high level of restrictions, KAL has paused plans to re-open dry changing rooms pending a further review.

Group Fitness Classes 

Please click here for our Group Fitness Timetables , we will continue to monitor customer demand and seek to add additional classes as and when we are able to do so. 

• You cannot use our classes without pre-booking your entry slot online at  https://kalbookings.kirklees.gov.uk/Connect or via our app.  No walk in’s or bookings at site will be allowed. Here is a short video demonstrating how to book via our app
• If you arrive more than 10 minutes before the start time of your pre-booked activity, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry
• Sweat towels will not be permitted for hygiene purposes – we will provide blue roll for customers. Please dispose of all blue roll used in the nearest bin
• Class sizes will be reduced to allow for social distancing
• Our class schedule will be reduced to allow time to clean the area after each class 
• Some classes may be moved e.g. to our sports halls to allow for greater social distancing
• Mats will not be provided for classes; you must bring your own. Mats are available to purchase at www.vikingsports.co.uk/kal with a 10% discount to all KAL customers 
• Water fountains will only be available to fill your own drinks bottle, please bring a bottle with you.
• Please clean all items of equipment before and after you use them.

Changing Rooms

Following Kirklees being placed in Tier 3 - Very high level of restrictions, KAL has paused plans to re-open dry changing rooms pending a further review.

Swimming Lessons

Please check out our useful links:-

View our Swim Timetables

Acess our Home Portal 

Read our important  swim guidance document

Watch our safety video for returning to KAL KLUB Swim lessons

Watch our video on how to register & log into your Home Portal

Below we have tried to answer some of your key questions below:-

Why are not all lessons starting straight away?
This is due to not all KAL centres opening initially. However please rest assured our team are working hard to open more sites as soon as we can.

What refund will I be entitled to?
No refunds are due as your first payment will be reduced to reflect any overpayment.

Do I have the option to remain frozen?
We do not offer a freeze option on swimming lessons. however, no payments will be taken until KAL allocate a class to your child. Once space has been allocated you can either accept or request to move to another class. If you do not wish to attend this class or move to another available class then you would need to request cancellation of your membership.

Can I transfer to a site that has lessons?
KAL will allocate a space to your child, if this is not suitable then members can view other available options via the Home Portal. If there is no suitable alternative please email swimming.transfers@kal.org.uk to request a move to another site.

If you have not yet been allocated space because your centre has not yet opened and you would like your child to start swimming lessons straight away you can email swimming.transfers@kal.org.uk to request a transfer please detail which centre/day/times you can make.  

Will I have the same teacher?
Unfortunately, we will not be able to provide the same instructor due to the programme changes.

Why are my classes not included when the pool is open?
The measures required have limited some of the sessions we can offer; we will continue to review when we can introduce additional sessions.

What if I cannot attend the class allocated?
When you receive our email stating the lessons are starting you will be able to view on Home Portal the allocated space, if this is not suitable you will be able to move them yourself via the Home Portal.

What if I don’t receive an email?
If you do not have a current email address, please email us on contact.centre@kal.org.uk with your new email address. 

My child hasn't been swimming for a while – will they be ok?
KAL instructors have developed sessions plans and schemes of work to ensure we focus on water safety and recaps of all the skills in each stage.

My child is currently on the movement list to move to the next stage, what do I do?
We will try to place all swimmers in the class they require. The allocated class will be shown on the Home Portal. If you wish to move your child, please follow the steps above.

My child has gone to school and we can no longer do the daytime classes?
We have reviewed the child ages and considered this when programming. Home Portal will allow you to move to an appropriate time if required.

Our lessons are usually at North Huddersfield Trust Pool?
Unfortunately, we do not have a date for when the pool will reopen, we have therefore moved all the KAL KLUB swimming lessons to Huddersfield Leisure Centre. If the venue or time is not suitable for you please  email swimming.transfers@kal.org.uk and we will try and arrange a suitable alternative 

Our lessons are usually at Huddersfield during the day
KAL will not have the training pool available during the weekdays, therefore we have allocated all members to either the Stadium daytime, evenings & weekends at Huddersfield Leisure Centre

How do I add on an additional child onto the home portal?
Simply click on home portal and select add child (on the left-hand side of your screen).

​​​​​​Pools

• Please refer to our table on the main screen of which pools are available.
• Anyone under 16yrs must be accompanied in the session by an adult or be the parent/guardian

Swimming Safety Guidance

• In line with government and Swim England guidance, KAL has introduced a number of measures to make sure your experience of using our swimming pools is a safe and a positive one
• Alongside introducing these measures we will initially be operating a limited swimming pool program with reduced capacities for session
• Please, therefore, be considerate about the use of your local KAL site and only book the activity sessions that you will be able to attend. Please also be patient with KAL and our staff as the measures we have introduced are new and are subject to change as government guidance evolves
• To use our swimming pools for length or public swimming, you must please pre-book your swimming time via our app or online at https://kalbookings.kirklees.gov.uk/Connect 
• Your slot will last one hour from the start time and you should leave the pool area at the end of this time
• You can book 7 days in advance for length swimming or public swimming. However, we kindly request that you only book for sessions that you can attend to try to ensure all customers have an opportunity to book a session. Please also remember to cancel any sessions you can’t then attend, giving 24 hours notice wherever possible to enable another customer to take your place
• You cannot use our swimming pools without pre-booking via our app or online – no walk in’s or bookings at the site will be allowed
• If you arrive more than 10 minutes before the start time of your pre-booked activity, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry
• We request that all customers remove their outdoor footwear at the designated point in the changing rooms
• Our aim is to minimise the time customers spend in the changing areas. Changing rooms will be available but you should arrive “ready to swim” - with your swimwear under your outdoor clothing. This allows us to manage the number of customers in changing rooms and maintain social distancing
• We have placed directional signage around the changing and pool areas to help encourage customers to maintain social distancing.
• Our staff will be cleaning the changing areas on a regular basis, however, we ask that you clean your changing cubicle and locker before and after use. We have located sanitiser stations throughout that changing areas for you to make use of.
• The number of showers available will be limited - customers are asked to shower pre and post swimming pool usage at home wherever possible - you are able to use changing areas to dry after swimming.
• Please bring a £1 coin with you for lockers as our centres will be operating as cashless operations when we reopen so change will not be available.
• If you have any additional access requirements in relation to our swimming pools or changing rooms - please email our contact centre who will assist you further.
• KAL Swimming admissions policy applies.
• All customers under 16 years of age must be accompanied by an adult to aid social distancing supervision. 

 
Length Swimming Etiquette

• Always attempt to maintain an appropriate social distance between yourself and another swimmer.
• Please follow the pool and lane directional signage at all times
• People of different standards and abilities will use the pool. Please respect their right to enjoy their swim
• If you change to a slower stroke as part of your session, please think about moving lanes
• Choose your lane using the fast, medium and slow signs and by watching those already swimming
• Please do not overtake whilst swimming
• Before pushing off at each turn, check to see if anyone faster is approaching
• Whether stopping for a rest or catching your breath after completing your swim, please be mindful that others using the lane will want to keep on swimming without stopping; so please keep to the edge of the lane allowing others to turn at the wall, turning your head away
• Lifeguards may request that you move lanes to maintain the capacity in each lane; please be respectful to the lifeguards throughout the session.
• Stay hydrated by bringing your own ‘pre-filled’ water bottle on to poolside during your swim
• Initially, we will be operating a ‘double lane’ arrangement in all pools to provide more space between swimmers – with fast, medium and slow lanes and with a maximum of 10 swimmers per double lane. The number and speed of lanes will be dependent on the pool size and our local teams will make the best decision for our users. If you are asked to move lanes by a member of staff, please do so without conflict as this is only for everyone’s safety and enjoyment
• Customers are permitted to bring a kickboard to the sessions; no other equipment will be permitted
• Please leave the sessions promptly at the end of your allocated time (1hr).

Public Swimming

• Please ensure you adhere to social distancing at all times – please keep your distance from those outside your household
• Pool toys/inflatables will not be permitted.

Sports

KAL will keep all areas and activities under review and, in line with available government and the national governing body of sport (NGB) guidance, seek to add additional activities and products to our reopening plans when it is safe and we have the capacity to do so. We will keep customers updated as and when we have further details.

Spenborough Running Track 

Spenbrough Athletic Club is running club nights as from Monday 27th July 2020 but only for pre-booked adult members by invitation only. For further information please refer to their website:- https://www.spenac.co.uk/

Astroturf bookings (Clubs only)

In line with government and Sports Governing body guidance, KAL has introduced a number of measures to make sure your experience of using our facilities is a safe and a positive one.

· At the present time, only affiliated clubs are allowed to book the astroturf pitches.

· Government guidance does not permit social or indoor football at present.

· Football clubs using our astroturfs must provide risk assessments to demonstrate how they have implemented and following NGB guidance. This should be sent to sports.admin@kal.org.uk and approved prior to your first booking.

· Bookings are for 50 minutes to allow equipment to be cleaned and manage footfall as per FA guidance.

· Please leave the pitch promptly after your booking has finished.

· Equipment hire is unavailable during our initial opening phase – please ensure you bring your own equipment as you will not be able to hire anything at the site.

· If you arrive more than 10 minutes before the start time of your pre-booked activity, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry.

· You may be asked to wait in a designated area (Leeds Rd only customers).

· Please do not enter the astroturf until you have been advised to do so via a member of staff.

· Please arrive changed ready for your activities as changing facilities are closed to astroturf bookings.

· Clubs are responsible to ensure their players follow all agreed guidance.

· Clubs who do not follow these guidelines may be asked to leave and their booking cancelled.

Tennis

KAL has worked with the Lawn Tennis Association to ensure that all appropriate guidelines are in place, including reducing maximum numbers in classes and using both available indoor courts for all sessions to assist with social distancing for participants and parents.

Direct Debit customers

To ensure customers have not missed out on sessions that have been paid for and not delivered, customers will only pay £10 on the following Direct Debit collections.

• 25th September
• 1st October
• 8th October
• 15th October

From 25th October your Direct Debit will revert to the usual amount.

Block of 10 customers

If you pay for a block of 10 sessions, your usage will continue from where it was left.

Junior Tennis Guidance 

1. If you arrive more than 10 minutes before the start time of your lesson, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry.  

2. When entering the building, sanitise your hands at reception and swipe your membership card.  

3. Please arrive ready for your session, changing rooms are closed to dryside customers.  

4. Please make your way from reception, down the corridor and please keep to the left.  

5. Only one spectator per player is permitted and they need to adhere to social distancing guidelines and spread out around both courts. There should not be any spectators for Adult coaching sessions 

6. You will have access to the male and female toilets upstairs (outside the fitness suite) and the disabled toilet in reception.  

7. We will follow all LTA guidance, which includes:  

• Reduced limit on players per session  
• Both courts are available for all coached sessions  
• Players should sanitise their hands before and after the sessions  
• Please bring a named water bottle  
• Players should bring their own equipment where possible and sharing of equipment should be limited. KAL has a small supply of rackets available for the junior session only. The adult player will not be able to hire/borrow equipment 
• Adult coaching sessions are limited to 12, working in 2 subgroups of 6 per court. These 6 cannot change courts partway through the session 
• Any player not on the court must ensure they practice social distancing.  

8. Any player who is self-isolating, awaiting COVID test results or showing any signs or symptoms as below, should not attend their session.  

• A high temperature  
• A new, continuous cough  
• A loss of, or change to, their sense of smell or taste.  

Should an individual have demonstrated any such symptoms, they must follow https://www.nhs.uk/conditions/coronavirus-covid-19/ symptoms/.

In the meantime, if you have any questions about Tennis sessions, please contact cezar.gniadek@kal.org.uk 

Pay & Play Bookings

In line with government and Sports Governing body guidance, KAL has introduced a number of measures to make sure your experience of using our facilities is a safe and a positive one.

Please familiarise yourself with the National Governing Body guidance for your sport.

Badminton

Tennis

Indoor Tennis and badminton bookings are only permitted for same households/ bubble only.

Kirklees is currently categorised as a Tier 2 region and only people from the same household/ bubble are permitted to play together on an indoor court. There are exemptions for u18's and disabled people.

· No spectators are permitted during our initial re-opening phases.

· All activities must be pre-booked in advance – the easiest way to do this is online.

· If you arrive more than 10 minutes before the start time of your pre-booked activity, please wait outside, maintaining a safe distance from other customers, or in your car, as you will not be permitted early entry.

· Please leave the court promptly once your booking is finished.

· Equipment hire is unavailable during our initial opening phase – please ensure you bring your own equipment as you will not be able to hire anything at the site.

· You must not share equipment.

· You should clean your own equipment before and after use.

· You must maintain social distancing during your activity.

· Please arrive changed ready for your activity. Changing rooms are currently closed to dry side customers.

· No more than 4 people are permitted to a court (Badminton & Tennis).

From Monday 26th November - Karate Zone at Dewsbury Sports Centre will be re-starting.

Family Attractions

All our Family Attractions including Splash Park, Dare 2 Air, TAG X, The Reef and Stompers will remain closed for now.

We will continue to review these products and will communicate with customers as soon as we have further updates.

CENTRE INFORMATION

Do I need to wear a mask?

Wearing a mask is not mandatory. However, we strongly advise customers to wear a face-covering in non-activity areas (ie receptions, corridors, changing rooms) for their own protection. Masks do not have to be worn when exercising or in the gym /pool area. 

What areas in centres are remaining closed and when will they reopen?

If you refer to the front page of our website we have produced a table detailing which of our products are open, part open or closed.

We will continue to keep all products under review and update this table as soon as we have further updates.

Why is my Home centre not reopening at the moment?

We understand some customers may be disappointed that their local site is not opening in our first phases. However, we have carefully reviewed our sites and our initial reopening plans are based on those sites where we can safely accommodate the largest number of customers whilst achieving social distancing.  We have also taken into account where alternative spaces such as sports halls are available to allow us to deliver classes in larger areas to assist with social distancing.

We will continue to keep all of our facilities under review in line with guidance and seek to open additional facilities when it is safe and practical to do so.

I have realised that my email or mobile phone number is not correct – how can I update it?

Please email our Customer Service Team on  contact.centre@kal.org.uk with your new details and we will update your record. It is very important that you keep your details up to date as we will always communicate with you via email

I am not a plus member but can I use The Stadium whilst some of your sites are closed?

Only members with a KAL Plus membership are able to use the Stadium Health and Fitness Club, however, you can use Huddersfield Leisure centre, Dewsbury Sports Centre & Batley Sports and Tennis Centre, Lockwood Fitness Centre, Colne Valley Leisure Centre and Scissett Baths. However, if you would like to permanently upgrade to our Plus membership please email our Customer Service Team on contact.centre@kal.org.uk

Are the Spa areas open?

At the moment our Spa areas will remain closed until we feel it is safe to open them.

GYM

How do I book to use the gym?

All customers must pre-book an entry slot to use the gym.  Entry slots are 30 minutes long and you must enter the gym during your designated slot, you can then stay in the gym for as long as you wish.

You can book your slot either by clicking on the gym bookings icon on our app or via https://kalbookings.kirklees.gov.uk/Connect.

Here is a short video showing you how to do this.

Can I book my class or gym session at the centre or over the phone?

Unfortunately, you will not be able to book your entry slot over the phone, however, you can book at the site in advance (not the same day)

However,  should you have any additional needs and need support accessing our facilities please contact our Customer Service Team on contact.centre@kal.org.uk where a member of our team will assist you further.

How many days in advance can I book?

You can book 7 days in advance. However, we kindly request that you only book for sessions that you can attend to ensure all customers have an opportunity to book a session. Please also remember to try to cancel any sessions giving 24 hours where possible to enable another customer to take your place. 

Has the way I previously booked a class changed

All classes must be pre-booked and you can book your class online at https://kalbookings.kirklees.gov.uk/Connect or via our app as normal.  During our initial reopening phases we will not be accepting bookings over the phone or at the site.

I can't remember my pin/password for the app or have never logged on before?

No problem, you just need to go onto my bookings in the app, it will then take you to a log in page, once there you will see, forgotten my password. Click that and it will ask for your ID number. Once submitted you will receive an email with a link in to reset your password. Your ID is not your card no if you don't have your member ID number please email us. You create and reset your PIN in the same way, here is a short video showing you how to do that.

Why is a certain piece of equipment, accessory or floor mat out of use / not in the gym?

To ensure social distancing is maintained and to assist in keeping equipment clean, we have placed a number of pieces of equipment out of use as well as removing some accessories and floor mats.  We will continue to review guidance and our equipment layouts and amend equipment availability when it is safe to do so.

GROUP EXERCISE

Why is Studio Cycling not available at all sites?

Unfortunately, the size of our cycle studios makes achieving social distancing for a reasonable size class difficult. At Huddersfield Leisure Centre, we have been able to move the studio cycle classes to a larger location to enable us to keep the class on the timetable. At present we have not been able to move studio cycle classes at Dewsbury Sports Centre and Stadium Fitness Complex, however, we aim to explore virtual solutions so we are able to provide some studio cycling provision at these sites - and will update the customer on this as soon as we can.

Why is my favourite class not on the initial reopening timetable?

Due to reduced capacity, we have created timetables that are both varied & cover our most popular classes. We know that means some people's favourites won't be on there yet, but these will be reviewed regularly

Why is Aqua-fit not on the timetable?

Unfortunately, Aqua-fit will not be part of our initial limited swimming program.  Social distancing guidelines and changing capacities, make it difficult for us to currently include aqua-fit practically.  We are continually reviewing guidelines and will seek to add aqua-fit to the program when we are able

How do I alter my class booking on the app?

As a member, it is really easy to change your booking via our app. Here is a short video taking you through the process. Please be aware if you have paid for an activity these are non-refundable.

MEMBERSHIP

Can I leave my membership frozen if I don’t feel ready to come back yet?

We appreciate that not everyone will want to return straight away so all members will have the option of extending their membership freeze by up to 3 months. If you did not freeze following our reopening email please use the form listed below.

Freeze form at https://www.kalfitness.co.uk/contact#, You need to choose 1,2 or 3 months ( We require 30 days notice)

If you wish to remain frozen, please remember one of the most important things we can all do to look after ourselves is to carry on exercising. Therefore, KAL will continue to provide daily workouts and Wellbeing advice via our Facebook pages

I have now unfrozen my membership & it will be active in 7 days, can I book an activity in the meantime? 

Unfortunately not, the booking system is based on your current membership status so until your membership is live you will not be able to book.

I have an annual membership paid for in advance what is happening with that?

Your annual date will automatically be extended from our closure date of 21st March (11 days for March) to 27th July (our re-opening date). However,  if you choose to extend your freeze period your membership will be additionally extended by either 1 or 2 or 3 months (depending on how many months you choose to extend your freeze period by)  

I owe money for my membership - how do I make that payment?

Please contact DFC on 01908 422007 to make this payment as soon as possible.

Can I cancel my annual membership now and get a refund on the balance?

All annual memberships will be extended by the period we are closed and you also have the option to freeze for up to a further 3 months.  Should you wish to discuss your membership further please email our Customer Service Team on contact.centre@kal.org.uk

I have a contract membership will my contract date be automatically extended?

All contract memberships require members to make a minimum of 12 payments. Any period of non-payment or freeze does not count towards your number of contracted payments. If you have cancelled your Direct Debit in error, please email our Customer Service Team on contact.centre@kal.og.uk requesting that your Direct Debit is reinstated.

I don’t want to continue with my membership how do I cancel?

We are sorry to hear that you have decided you no longer wish to remain a member with KAL. Providing you are still not in your contracted period you just need to email us on contact.centre@kal.org.uk. However please bear in mind you have the option to freeze your membership for up to an additional 3 months free of charge. All we ask is that you leave an active Direct Debit on your account.

I am a Deighton solo member and the site is closed - what happens?

We have amended your access so you can use HLC until we can open Deighton.

SWIMMING

Will my children still be enrolled in their usual swimming, same day and time, when the site reopens?

We are currently opening the KAL KLUB swimming lessons on a phased return. We will contact you by email to confirm when your lessons will be due to start. We ask that all KAL KLUB swim members have an active Home Portal account to receive the information for when the swimming lessons can return. 

KAL has also produced a short video with information for returning to KAL KLUB Swim lessons.

Can Children swim unaccompanied?

Anyone under 16yrs must be accompanied in the pool by their parent/guardian

How do I make a swimming booking?

We have created a short video showing you how easy it is to make a booking. Please be aware you do not need to select anything when you make a booking & any bookings that are charged are non-refundable. 

How do I book a family swim? 

We have created a short video showing you how to book a family swim session via the app.

Is the training pool at Huddersfield Leisure Centre open for length or public swims?

Our training pool at Huddersfield Leisure Centre is currently closed. However, you can attend our competition pool for length swims. Attendees must be 16 years + and be competent swimmers.

When will other pools be open?
KAL will update the website with all future pool opening timetables.

Can I come with my family to a length swim?

Our length swims are available for anyone that can continuously swim. If a swimmer is under the age of 16 they must be accompanied in the session with an adult. KAL has also provided public swims for families to attend.

Which of your pools are open for public swims?

Currently, our pools at Batley Sports & Tennis Centre, Dewsbury Sports Centre and Stadium Health & Fitness Club are available for public swims. 

Do you have any pools open for youngsters? 

Our Fun Factory at Batley Sports & Tennis Centre is ideal for youngsters. This can be booked as a public swim on our app or booking website. For opening times of the Fun Factory, please check our timetable. 

TENNIS

We don’t feel we are ready to return yet

If you feel that you are not in a position to return, please cancel your membership by emailing contact.centre@KAL.org.uk with details of your child.

What refund will I be entitled to?

Tennis restart dates and the reduction of your first Direct Debit to £10 will ensure that no one has paid for a session that has been missed.

I am on a multiple memberships and both activities have restarted.

Anyone with a multiple membership i.e. swimming and tennis will only be charged the price of one session. Your usual amount will be charged from 25th October.

 I am on a multiple membership and only one activity has restarted

Anyone with a multiple membership i.e. swimming and tennis will only be charged for the session that has restarted. i.e. your Direct Debit will be reduced to the one session equivalent

Can I change time

If your previous time is now not suitable and you would like to change, please contact Cezar.Gniadek@KAL.org.uk who will try and accommodate you. However, due to limited capacities, these cannot be guaranteed

Are rackets still available to borrow?

Although we encourage you to bring your own equipment, we do have a small amount that is still available to borrow. The number available is limited due to the cleaning required before it can be used again.

Can I freeze my membership?

Unfortunately, freezing your Tennis membership is not an option, so a cancellation will need to be processed. You can always re-join later!

Are changing rooms available?

Following Kirklees being placed in Tier 3 - Very high level of restrictions, KAL has paused plans to re-open dry changing rooms pending a further review.

GENERAL

If I paid for products and services before the centres closed how are you going to reimburse me?

For all prepaid products and services that haven’t been used,  KAL will extend the expiry date of your sessions/prepaid products depending on the date your “home” facility reopens.

If I pay & book and for a product or service ie gym/swim/class/swim camps and I can't attend can I get a refund?

Unfortunately, regardless of the reason all prepaid products/services are not refundable and not transferable.

Are guests or Flexi Cardholders allowed to pay and use the facilities?

Yes, they are but they must pre-book via our app and prepay. Customers will not be able to book and pay at the site or on the phone.

Am I able to just turn up to swim or attend the gym or fitness class without booking?

No, due to current restrictions we are asking everyone to book a slot for their chosen activity & ensure they turn up on time.

You can check availability & book via our app. You will need you Member ID to do this which, for new members, can be found on the welcome email you will receive within 24hrs of joining or, for current members, on the re-opening email we recently sent.

I am planning on attending one of your centres & my children/partner will be joining me. Can I book us all in under 1 slot as we are from the same household?

No. To manage capacity & comply with current restrictions, we would ask all individuals are booked in separately, whether they are from the same household or not.

Do you offer a baby rate?

Babies should be booked in under ‘juniors’ & that rate will apply.

Using the KAL app 

Based on customer feedback we have created a variety of videos to demonstrate how to use the KAL App;

How do I download the KAL App?

I am a Flexi Cardholder, how do I book a class? 

I am a Flexi Cardholder, how do I book a family swim?

I am a Flexi Cardholder, how do I book a swimming session?

Accessability

Should you have any additional needs and need support accessing our facilities and/or are unsure how this guidance affects your ability to access our facilities, please contact our Customer Service Team on contact.centre@kal.org.uk where a member of our team will assist you further.

KAL has allowed for 10 mins arrival for each customer per session however if any customer with additional needs requires additional time, we are happy to pre-arrange this before a visit. Please contact our Customer Service Team. 

A+1 Scheme

If you are a holder of a Kirkless Passport with the  A +1 benefit then you will able to bring your registered carer with you. You should book your session as normal and your carer may then accompany you on your visit. Please ensure you bring your passport with your A+1 benefit with you when you visit. 

If you need any help booking a session, please do not hesitate to contact our Customer Service Team on contact.centre@kal.org.uk

I have another question

Please email our Customer Service Team on contact.centre@kal.org.uk who will be happy to assist you.

Finally ....Can we do anything as Customers?

Yes, our staff can’t wait to welcome you back, but things are also very different for them too. So we please ask that you are patient and respect that these procedures are also new to our staff. They may make some mistakes or take a little longer than normal but they are trying their best in difficult circumstances.

KAL are really excited to launch YourKAL; a live streaming and on-demand service for our customers.

It has never been more important to take care of your physical & mental wellbeing. YourKAL gives you the tools to help you do that, along with some of our most popular classes, with our own instructors in one place, both on-demand & live-streamed.

During November, all content within YourKAL will be free of charge for anyone who downloads the app. After November you can purchase a monthly subscription for only £5 

Download the KAL App

To access YourKAL & YourKAL Live you will need the KAL app, then simply follow these steps;

• If you're new to the KAL app you can download it
• Open the KALapp and go to your favourite club
• You can select your favourite club via “My Clubs” in the drop-down menu
• You will then see two tiles
• YourKAL (purple background) – this is our on-demand service
• YourKAL Live (orange background) – this is where you will find live-streamed classes
• You may be asked to update your app when you first click on one of these tiles.

In YourKAL Live, you will find our live-streaming classes listed by time on a day by day basis.

• Simply select the class you want to participate in prior to its start time
• Click “Livestream” at the bottom of the page
• You will need to read & agree to the statement that appears   
• The stream will then start at the allocated time.

In YourKAL you will find our on-demand library

• You can scroll through these classes and select any class you want at any time.
• Select your class & hit play
• You will need to read & agree to the statement
• The class will then start.

Here are some common Q&A's

On YourKAL Live I can take part in Les Mills classes such as BODYPUMP & CX WORX. Will they be added to the on-demand section so I can do them again?

Unfortunately not, these are Les Mills licenced classes and therefore we cannot add to the on-demand section of YourKAL due to licencing restrictions.

However, within YourKAL you will find different classes which are based on similar principles such as Zumba, which is similar to SH’BAM, Legs, Bums & Tums – if you’re a fan of CX WORX & plenty of Yoga for those of you who enjoy BODYBALANCE.

What is the difference between YourKAL Live & YourKAL?

YourKAL Live is our live streaming service. When you go into this section you will find a timetable for the week ahead, similar to attending group exercise at one of our centres.

These classes are streamed for you to follow along & feature our own instructors. Any that are not Les Mills, such as Pilates will be added to the on-demand library within YourKAL.

YourKAL is a library of on-demand classes which you can access any time. This is updated regularly so keep an eye out for new sessions.

Both YourKAL Live & YourKAL can be found within the KAL App.

Can I watch either the live or on-demand classes on my TV?

Yes, if you have a HDMI cable &/or USB adaptor you can connect your mobile device to your TV & watch it that way. There is a short video showing you how to do this on our KAL Fitness Facebook page.

Here are a few tips that may help:

• With this adaptor there will be 3 ports; 2 are the USB & HDMI on your TV then the 3rd plugs into your device
• Make sure auto-rotate is switched on & turn your device so it is landscape to get a bigger image - this will be mirrored on your TV
• Turn off your screen lock/timer as this may interrupt the stream & can cause it to pause until your device is unlocked. This also applies if you are connected to an Apple TV
• Once your device is connected select HDMI as the Source on your TV remote. 

We are also working on a long term solution to give you the ability to cast this to your TV. We will keep you updated on this. 

My favourite fitness class does not seem to be included within your timetable. Why is that?

We have prioritised the most popular group exercise classes from the KAL timetable. We will take any feedback & requests on board but can not guarantee we can fulfil all requests.

You will find a wide range of classes within YourKAL which cater to different fitness levels & age groups.

I have never downloaded the KAL App before, is it easy to do?

It certainly is! Here you will find out how to download the App & once you have done that you can find details of how to access YourKAL Live & YourKAL further up this page. 

Important Customer Update not to reopen Spenborough Fitness Complex

As many of you may already have noticed, construction of the new Spen Valley Leisure Centre is now well underway and the site is a hive of daily activity. Despite COVID-19, the build is currently on track to open in late 2021/ early 2022. 

KAL and Kirklees Council were originally determined to keep other facilities on-site open during the build, including Spenborough Fitness Complex (Spenborough Peak Physique) and the athletics track. This did mean, however, that the build had to be split into two phases, with the demolition of the Spenborough Fitness Complex building, the construction of the new car park and further landscaping work scheduled to take place over several months after the opening of the new leisure centre itself. This also meant it would take approximately five months longer for the new site to be fully completed and accessible. 

Unfortunately, due to COVID-19 and the need to follow the current government guidance, it is still not possible to open many of the smaller fitness facilities in Kirklees, including Spenborough Fitness Complex. The multi-level design and access routes within the Spenborough Fitness Complex building, coupled with the current social distancing and additional hygiene requirements, make it impossible for the facility to open safely for the foreseeable future. Likely, COVID-19 restrictions impacting facilities such as the Spenborough Fitness Complex may well remain in place until at least early 2021.  
 

The Council and KAL have, therefore, made the difficult decision to not now reopen the Spenborough Fitness Complex, bring forward plans to remove the building and complete work on the new car park and other external facilities at the same time as the leisure centre itself will open. This will improve the experience of all customers to the new leisure centre and make sure everyone can easily access the new facilities fully from opening day. 

 
For further information about the new Spen Valley Leisure Centre please visit https://www.kirklees.gov.uk/beta/regeneration-and-development/spen-valley-leisure-centre.aspx.

Here are some questions you may have:-

Why is the Spenborough  Fitness Complex not re-opening? - Is this related to the build of the new Spen Valley Leisure Centre?
KAL and Kirklees Council were originally determined to keep other facilities on-site open during the build, including Spenborough Fitness Complex (Spenborough Peak Physique) and the athletics track. This did mean, however, that the build had to be split into two phases, with the demolition of the Spenborough Fitness Complex building, the construction of the new car park and further landscaping work scheduled to take place over several months after the opening of the new leisure centre itself. This also meant it would take approximately five months longer for the new site to be fully completed and accessible.
 
Unfortunately, due to COVID-19 and the need to follow the current government guidance, it is still not possible to open many of the smaller fitness facilities in Kirklees, including Spenborough Fitness Complex. The multi-level design and access routes within the Spenborough Fitness Complex building, coupled with the current social distancing and additional hygiene requirements, make it impossible for the facility to open safely for the foreseeable future. Likely, COVID-19 restrictions impacting facilities such as the Spenborough Fitness Complex may well remain in place until at least early 2021. 

The Council and KAL have, therefore, made the difficult decision to not now reopen the Spenborough Fitness Complex, bring forward plans to remove the building and complete work on the new car park and other external facilities at the same time as the leisure centre itself will open. This will improve the experience of all customers to the new leisure centre and make sure everyone can easily access the new facilities fully from opening day.

I want to cancel my KAL membership because of the closure / I want a refund
We are sorry to hear you wish to cancel, please could you email contact.centre@kal.org.uk by 1/11/20.

I want to amend my freeze request following the letter
Please email  contact.centre@kal.org.uk  stating if you wish to freeze for 1, 2 or 3 months.

Will you upgrade my membership so I can use the Stadium Health and Fitness Club?
We appreciate that the news of the Spenborough Fitness Complex not opening will be disappointing to you.  Therefore, as a goodwill gesture, we have automatically upgraded any member who has Spenborough as their home site to a  Plus Membership so you can utilise the Stadium Health and Fitness Club – this will remain in place until the new centre opens.

Other sites are busy, I cannot get booked on
We appreciate customers bearing with us during the current difficult situation and the restrictions currently in place.  Please visit www.kalstaysafe.co.uk for an update on which KAL facilities are available., We will continue to keep our facilities and programs under review, additional products and sessions where it is safe and practical to do so.   As well as Batley Sports and Tennis Centre and Dewsbury Sports Centre, we have also upgraded your membership to allow you to use the Stadium Health and Fitness Club until the new Spen Valley Leisure Centre opens.

What about my favourite class that I attend at Spenborough is it available elsewhere?
Current guidelines impact both class capacities, timings of classes and the gaps needed in between sessions.  We have tried to implement a balanced program across our sites and will keep this under review and will seek to add additional sessions based on customer demand when it is safe and practical to do so.

Does this mean the athletics track will close?
No, KAL will continue to operate the athletics track.  Please visit www.kalstaysafe.co.uk for details of our re-opening schedule.

Spenborough is not my home site but I used it a lot and want to cancel.
All cancellations requests should be sent to contact.centre@kal.org.uk by 1/11/20. Where Spenborough is not the home site, these will be considered on a case by case basis.

Will the pavilion remain open for classes?
Whilst we still have restrictions in place, we are unable to operate classes in the pavilion. However, we will keep this under review.

Can you guarantee that I will be able to continue my classes at the new Spen Valley Leisure Centre when it opens?
We will be reviewing demand for classes in the run-up to the new leisure centre opening and will look to develop a program to cater to the needs of as wide a range of customers as possible.  The new facility has an excellent provision in terms of studio space giving flexibility on both programming and capacities.

Is this just a money-saving exercise for KAL?
We can assure customers this was not a financial decision. Our intention before the current pandemic was to keep the gym open until the new Centre was ready. However, the restrictions in place relating to COVID-19 make this especially challenging for the Spenborough Fitness Complex and, given the associated improved experience on day one of the new facility which will be gained from the closure, it was felt this was the best way forward.

Interested in joining KAL or want to purchase a Flexi Card?

I don’t currently have a membership & previously just turned up and paid at reception. How do I now book and pay for a session?

You must be registered in our database in order to use any of our Centres. You can either take out a KAL membership or purchase a  Flexi Card which will then allow you to book and pay for sessions. 

I am interested in joining, can I book in for a tour or have a free trial?

Yes, we have limited pre-booked appointments available for a tour. You can either book at a site or by emailing our Customer Service Team in contact.centre@kal.org.uk.  If you wish to try out our facilities we offer a non-contract month to month membership or take out a Flexi Card, which will then allow you to book and pay for sessions without a commitment.

I am interested in a Flexi Card, how to a purchase one?

Flexi Cards are available to buy online find out more about a Flexi Card & how to buy one here.

How do I get my Member ID and pin once I have joined?

A few minutes after joining you will be sent a welcome email which details your Member ID. You can then use your Member ID to log into our app. Once you have your Member ID, go into the app and click on "forgotten my password". Put in your Member ID and you will receive an email with a link in to reset your password. Your ID is not your card no

Watch our video showing you how to do this.

If I pay for a session and can't attend can I get a refund?

Unfortunately, all sessions are non-refundable and once booked you/we are not able to amend them. 

Where can I find a list of your various prices?

If you visit our website you should be able to find all our prices there